What you’re buying
A Fieldguide book is a downloadable PDF made for a particular course and your selected setup. Printing and shipping are not included.
Current US-dollar pricing is $19.99 for one course or $69 for a five-course pack: the course selected at purchase, plus four credits for other course books. The total, applicable taxes, and payment currency are shown at checkout.
Applicable tax is added at checkout. Tax on the five-course pack is calculated when you buy it; using a prepaid credit does not create another charge.
Course credits do not expire while your account remains open. There is no subscription.
Your purchased book is yours to keep and print. Your purchased version remains available for re-download through your account, except when the purchase is refunded or you confirm permanent account deletion.
Course availability
A course marked Ready now has been reviewed and can be downloaded after setup.
A course marked Made to order will be delivered within two business days of accepted payment.
A course marked Prepared on request will be ready within five calendar days of payment, with terrain and tree details where available.
A course that is not available to purchase may offer a way to request it or ask for an availability notification. A request does not promise delivery or place an order.
Payments
Fieldguide Golf LLC is the seller and handles your purchase, refunds, and product support. Stripe processes payment on its hosted checkout page and sends your payment receipt. Your payment details and billing address are entered on Stripe, not on Fieldguide.
Purchases are currently available only with a billing address in one of the 50 United States or Washington, DC. U.S. territories and other countries are not supported.
This limits new purchases, not the locations of the courses offered or access to books and credits you already own. If purchasing is not available where you live, let us know where you’d like to buy from. We do not have an expansion date to share.
Earlier Stripe Managed Payments purchases
For an earlier purchase through Stripe Managed Payments, Stripe remains the merchant of record. Stripe and Link handle transaction-level support and disputes under the terms supplied with that purchase. Fieldguide continues to make and deliver your book and help with product questions. Your original purchase rights remain unchanged.
Refunds and support
We stand behind the books we make. If something isn’t right, get in touch.
Your first book
Take a look. Print it. Spend some time with it.
If your first Fieldguide book doesn’t meet your expectations, email support@fieldguide.golf within 14 days of it first becoming available to download, and we’ll arrange a refund of what you paid for it.
We’d appreciate knowing what fell short. You won’t need to make a case for your refund, and downloading or printing the book doesn’t disqualify you.
This satisfaction guarantee covers one book per customer.
Five-course packs
You can request a refund for unused credits within 14 days of buying a pack. Each credit is refunded at the price you paid for it: $13.80 per credit in a $69 five-course pack.
If your first book was purchased with a pack credit and falls short, the first-book guarantee applies. Within 14 days of that book becoming available, you can request a refund for that book and any credits still unused in the same pack—even if you bought the pack earlier.
Other books already delivered remain purchased. We won’t reprice them as single-course purchases or deduct the pack discount from your refund.
Credits you keep never expire while your account remains open.
Every book we deliver
The first-book limit applies to satisfaction refunds. We stand behind every delivery.
If a defect in a supplied file prevents it from opening, or the book contains a material error that substantially affects its use as described, contact us. We’ll correct the error or provide a replacement. If we cannot resolve the problem, we’ll arrange a refund for the affected book.
Minor cosmetic or formatting issues that do not materially affect use of the book do not qualify for a refund under this error policy.
Course changes made after the imagery or other source information used for that edition was collected are not covered under this error policy.
Made-to-order books are due within two business days of accepted payment. Prepared-on-request books are due within five calendar days of payment. If we can’t meet the applicable delivery promise, we’ll contact you and offer a revised delivery date or a refund for the affected book. You choose whether to wait.
If we can’t deliver a book purchased with a pack credit, you can choose a restored credit or a refund of that credit’s purchase value.
How refunds are handled
Contact Fieldguide about our guarantee or a refund request. We arrange refunds through Stripe to the original payment method. Applicable tax is adjusted with the refund; Stripe supplies the transaction receipt.
For an earlier Stripe Managed Payments purchase, you can also request transaction support through Stripe/Link using the information supplied with your purchase. Our guarantee sits alongside the rights and terms supplied with that purchase and does not restrict Stripe’s authority to issue a refund under its own terms.
Nothing in our guarantee limits your rights under applicable law.
Getting help
Email support@fieldguide.golf with your order number or the email used at checkout, the course name, and a short description of what happened.
We aim to reply within two business days. If we need more time to sort something out, we’ll let you know what happens next.
If printing is the problem, include your printer model if you know it. Follow the instructions supplied with your selected file for paper size, scaling, duplex settings, and folding.
After a refund
Refunded credits are removed from your balance, and access to refunded books ends. Please delete downloaded copies of a refunded book.
The finished book and PDF retain their separate personal-use terms. Those terms do not restrict your ODbL rights in the covered data. See Sources & data for the covered data and how to request it.