Fieldguide Golf LLC uses personal information to provide your account, prepare your books, handle purchases, and help when something needs attention.
For privacy questions or requests, email privacy@fieldguide.golf.
Information you provide
Depending on how you use Fieldguide, we collect:
- Account information, such as your name, email address, and sign-in identifiers.
- Golf information you enter or select, including clubs, carry distances, dispersion, tees, saved plans, and book personalization.
- Purchase information, including products, amounts, payment status, credits, and transaction references.
- Course requests, availability-notification choices, and email preferences.
- Messages and information you provide when contacting us.
Names and other personalization you choose for a book may appear in the downloaded and printed copies.
Google and Facebook sign-in
When these options are available, you can choose Google or Facebook to sign in. The provider sends your account identifiers, email address and, when available, your name. Connecting a provider associates that sign-in identity with your existing Fieldguide account. The provider also handles the sign-in under its own privacy notice.
Information collected when you use the website
Our website and service providers may collect technical information such as your IP address, browser and device information, pages visited, request times, and error or security events.
We use cookies and similar technologies to maintain sign-in sessions and support the website. Optional analytics and advertising tools may collect additional information as described below.
How we use information
We use information to:
- Create and secure your account.
- Save your golfer setup and prepare personalized books.
- Process and fulfill purchases, maintain credits, and provide re-downloads.
- Answer questions, investigate errors, and handle refunds.
- Send requested course-availability updates.
- Maintain reliable services, prevent misuse, and meet legal obligations.
- Measure website use and advertising, and send promotional emails when you choose to receive them.
Service providers
We use providers to operate Fieldguide. These include Google Cloud for hosting, storage, and authentication; Resend for automated email; and Google Workspace for customer correspondence.
Stripe and Link handle payments and transaction-related services. We receive the purchase information needed to fulfill orders and provide support. Full payment-card details are handled by the payment provider rather than stored in Fieldguide’s application database.
Stripe collects your billing address on its checkout page to process payment, calculate tax, and check purchase eligibility. Fieldguide does not ask you to enter an address on our website or store your full billing address. We retain billing country and state codes, transaction references, and the purchase and tax amounts needed for fulfillment, accounting, and support.
Stripe and Link also process information under their own privacy notices and transaction obligations.
Analytics, advertising, and browsing recordings
Optional tracking stays off until you choose to allow it. You can accept all optional tools, reject them, or choose separately between analytics, advertising measurement, and browsing recordings. Rejecting optional tracking does not prevent you from browsing, buying, planning, or downloading your books.
With analytics permission, Google Analytics and PostHog receive information about page visits and actions such as viewing courses, starting checkout, confirmed purchases, saving your bag or plan, and selecting a download. We use this information to understand website use and improve Fieldguide. Analytics may use browser identifiers and an opaque account identifier to connect visits. We do not send your name, email address, club distances, dispersion, saved aiming points, or authentication information as analytics event properties.
With separate advertising permission, Google may connect visits and purchases with our Google Ads campaigns. Our initial setup does not upload customer contact lists or use enhanced conversions, Google Signals, or remarketing audiences. Read how Google uses information from sites that use its services.
With separate recording permission and analytics enabled, PostHog may reconstruct your clicks, scrolling, and browsing interactions on public discovery pages while you are signed out. These are website-interaction recordings, not microphone or camera recordings. Text and inputs are masked before being sent. We exclude account, checkout, library, bag, planner, and administrative screens, including sensitive forms opened on public pages. We do not record network request bodies, console logs, canvas content, or embedded frames.
We initially record all eligible visits with recording permission, subject to our service limits, and may later sample fewer visits. New recordings have a 30-day retention setting. Google Analytics event-level data is retained for up to 14 months, and PostHog analytics events for up to one year. These settings do not determine the retention of purchase records needed to provide your books or meet our other obligations.
Use Privacy choices in the website footer to change or withdraw permission. We remember your browser choice for up to 180 days. Withdrawal stops future optional collection and clears optional identifiers controlled by our website; it does not itself erase previously collected information. Contact us about deletion requests. We honor a Global Privacy Control signal by keeping optional tracking off.
PostHog processes our analytics in its US cloud region. Google and PostHog may process information through their service providers in other countries. Their privacy information is available at Google Privacy and PostHog Privacy.
Emails from Fieldguide
We’ll email you about your account, purchases, downloads, and support requests.
You can also choose to hear about new courses, product updates, and occasional offers. Signing up is optional. Creating an account or buying a book doesn’t sign you up for promotional emails.
Promotional emails may include tools that tell us whether an email was opened or a link was clicked. We use that information to understand which updates are useful and improve future emails.
Every promotional email will include an unsubscribe link. You can unsubscribe without signing in, and we’ll stop promotional emails unless you choose to sign up again.
You’ll still receive emails needed for your account, purchases, downloads, and support.
How long we keep information
We keep personal information for as long as needed to provide your account, purchases, book library, and requested services. We review deletion requests manually.
We may retain limited information for accounting, legal obligations, resolving disputes, security, and respecting your email preferences. Backup copies may remain until removed through our backup-management process. If a backup is restored, we’ll reapply completed deletion requests before returning that information to normal use.
Deleting your account
You can request permanent account deletion by emailing privacy@fieldguide.golf. We’ll verify the request and explain what will be removed before you confirm.
If you have unused course credits, we’ll show you the balance. You can use them before proceeding or confirm that you wish to forfeit them when your account is deleted. Account deletion does not automatically create a refund entitlement; our refund policy and your applicable rights remain separate.
Permanent deletion removes your online library and the saved information used to recreate your books. Future downloads will no longer be available. Books you have already downloaded remain yours to keep and print.
Limited records and backup copies may remain as described above. Deleting your Fieldguide account does not automatically delete a separate Stripe or Link account or transaction records those providers retain under their own obligations.
Other privacy requests
You can contact privacy@fieldguide.golf to ask about your information or request access, corrections, a copy, or deletion.
Depending on where you live and the laws that apply, you may have additional rights, including choices about certain analytics or advertising disclosures. We’ll explain how to exercise applicable rights and may ask for information needed to verify your request.
Junior golfers
Accounts and purchases are for adults aged 18 and over. A parent or legal guardian may manage an account and purchase books for a junior golfer.
We do not ask children under 13 to create accounts or submit information directly. If you believe a child has provided personal information directly to us, contact privacy@fieldguide.golf so we can investigate and take appropriate action.
Protecting information
We use access controls and security measures intended to protect personal information and restrict access to people and providers who need it for their work.
No website or storage system can guarantee complete security. Please protect your sign-in credentials and contact us if you believe your account has been accessed without permission.
Where information is handled
Fieldguide operates in the United States. Our providers may process information in the United States and other countries where they operate. We use safeguards required by applicable law for those transfers.
Changes to this policy
We’ll update this policy when our practices change and show the revised effective date. Where required, we’ll provide additional notice or obtain consent before applying a material change.
Contact
Fieldguide Golf LLC
Privacy: privacy@fieldguide.golf
Product and purchase help: support@fieldguide.golf